Also by including customers in this process, we are able to prioritize their requirements and prevent deviations in our performance. By doing this we have up to date information on how we are doing on multiple levels which in return equals complete customer satisfaction. Some of these measurements include customer surveys, on-time delivery and customer complaints. We maintain a strict approved vendor list (AVL).Ĥ Star Electronics also uses many customer satisfaction measurements to determine our performance in the marketplace with distributors, major customers and the ultimate end users of our products.Digital photos of all outgoing Wire Pro parts.Extensive views under our macro zoom (200x) microscope for quality detection.IDEA-ICE-3000 (72-point) visual inspection by (3) different quality inspectors.This Wire Pro inspection procedure includes: We achieve this goal by implementing several quality control checks throughout our distribution process. Our corporate goal is to be 100% accurate on every Wire Pro order that we process.
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